Complete Terms & Conditions:

OVERVIEW

This website is operated by Pettree.in team.  Throughout the site, the terms “we”, “us” and “our” refer to our service Pettree.in be operated by us. Pettree.in offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on partner sites and they provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION 1 - ONLINE STORE TERMS:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services and suitable legal action and/or compensation as deemed fit by Pettree.

 

SECTION 2 - GENERAL CONDITIONS:

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES:

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service/products (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service/product.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable):

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION 7 - OPTIONAL TOOLS:

We may provide you with access to third-party tools, which we may monitor nor have any control/input over.

You acknowledge and agree that we provide access to such tools on “as is” and “as available” basis without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS:

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may have obligation to monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION:

Your submission of personal information through the store is governed by our Privacy Policy.

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS:

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pettree.in, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions may not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 – INDEMNIFICATION:

You agree to indemnify, defend and hold harmless Pettree and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY:

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 16 – TERMINATION:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services/products (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW:

These Terms of Service and any separate agreements whereby we provide you products and/or Services shall be governed by and construed in accordance with the laws of India and the place of arbitration shall be Chennai, Tamil Nadu, India.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION:

 Questions about the Terms of Service should be sent to us at support@pettree.in

 

 

 

 

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Communications Policy:

Why did you receive a mail, call or SMS (collectively addressed as communication henceforth) from us?

Pettree sends you communication when you have a transaction with us (enquire, shop, return etc.) and our communication and marketing is permission based. If you received any communication from us, it is because we have records that indicate that

  • You have shared your details for the purpose of receiving information in the future or
  • You have visited www.pettree.in, registered or purchased or otherwise have an existing relationship with us online or offline with us.

We respect your time and attention and hence we tightly control the frequency of our communication.

If you believe you have received unwanted, unsolicited communication from us or purporting to be sent from pettree, please notify us at support@ Pettree.in or chat with us. We will permanently remove you from all promotional messaging. However all transaction related messages and calls will continue.

 

Use of Web Beacons:

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).

Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

 

Privacy:

Please refer to our Privacy policy to learn how we safeguard your data.

 

Reaching us

If at any point of time you want to reach us regarding any query or complaints or suggestions, you are free to reach us in two modes:

Email us: support@ Pettree.in - We reply within 24 hour during working hours and we work between 9 am till 6 pm on all days except for Sundays and public holidays.

Chat with us: You can whatsapp chat with us on +91 83 000 61 661. This is only a chat number. No voice calls, no whatsapp audio or Video calls will be attended. This is the fastest mode of communication with us and we typically respond instantly on all working days (except Sundays and Public Holidays) between 10 am and 6 pm.

 

 

 

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Logistic Policy:

What are the delivery charges?

Delivery charge varies for each product. We source products from world over and they are stored in our central warehouse in Chennai. Each shipment based on the order is shipped directly from the central warehouse. We take minimum 24 hours (dispatch time ends at 6 pm every day) to ship your product from our warehouse. We have tied up with multiple service providers for this purpose. We have chosen DTDC in the logistics industry and Speed post from Government of India parcel service, to ensure that the product reaches you at right time and in right condition.

 

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us offset our logistics cost. We have also decided to waive off the delivery charges based on some set conditions. The cost of delivery is separately mentioned before you check out and make payments or included in the product price. We understand your requirement and hence have given the option of EXPRESS delivery at a nominally higher price. Please do check for the options on the website against each product you buy.

 

Why does the delivery date not correspond to the delivery timeline of 3-10 business days?

Every day we dispatch the ordered item parcel on same day dispatch basis. It may be possible that you have placed the order on a day which is a statutory holiday in the jurisdiction where our warehouse is located. In such cases, we add an additional day/s for the delivery and it is shown at the time of check out. You can get the actual shipment status of the product from our website which is integrated online with logistics partners. For any further queries please do write to us at support@pettree.in, we will put in all efforts to keep up our commitment.

 

What is the estimated delivery time?

We showcase products which are readily available at our warehouse and hence if the order is booked before 4pm on any business day, we ensure that your product is checked thoroughly and is shipped. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors like the destination to which the order is shipped to and local holidays if any

 

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Pettree.in?

There are no hidden charges on the products sold at pettree. You need to pay only the amount mentioned on the website at the time of sale. Pettree reserves the right to change the price of the product without any notice to the customer, and hence it is not necessary that you will be served the same price at multiple instances/ days. Keep visiting our site for latest update on products and promo offers.

Delivery charges are not hidden charges and are charged based on the cost incurred. 

 

Pettree does not/cannot ship to my area. Why?

We have tied up with logistic partners to ensure that the maximum postal codes within India are covered for shipment. In case your area is not covered, write to us as we will see if we can find an alternate solution. Our partners keep adding postal codes every week and it possible that yours may soon be covered, so check back from time to time.

However, if there are Legal restrictions, if any, in shipping particular products to your location may not be feasible. 

 

What is Cod & Why is the Cod option not offered in Pettree?

Pettree encourages paid and regular customers. Pettree does not offer COD (cod means Cash on Delivery).

 

I need to return an item, how do I arrange for a pick-up?

Pettree does not have return ship/pickup facility. Contact us to initiate a return within 24 hours. Product should cover under return policy.  Most of the products are not return policy, so before order check the product description clearly. Every product description given details for return policy cover or not.  After confirmation from Pettree, you will have to repackage the product in the original packaging and the cost of the return ship will be borne by you. When the return parcel reach Pettree, the team will first acknowledge receipt of your return parcel; secondly the pettree team inspect the fresh, new and resalable condition of the return product. Pettree team will communicate maximum 48 hours – to send replacement or refund amount.  No exemption will be taken in case you return the product which will be not eligible for return. Do check if the product is returnable before placing the order. 

 

Does Pettree deliver internationally?

As of now Pettree does not deliver any product to any international location. If need be please contact us with international shipping, Pettree will arrange case to case order request for international shipping. Pettree will inform the further processing, cost and shipping details to you in the process.

 

Shipment of Liquids & Powders:

Keeping in view Indian Regulations, All LIQUID & POWDER ITEMS will be shipped by surface only. There will hence delay in arrival of products. Our request is that if you are in hurry to buy treatment products or such emergency products, consult our support team before making the purchase. The lead time required to deliver any Liquid & Powder item will be 3 - 10 Days, depending on your location. Please note that all our products will be shipped from Chennai – Tamil Nadu.

 

Shipment on Sundays and Public Holidays:

Our Logistic partners do not pick up or deliver products on all Sundays and Public Holidays. Request you to make purchase decisions considering the delays which may arise of the Holidays.

 

Delivery on office address:

If the delivery address is provided as the office / Commercial establishment, Residential complex and apartment residence, our logistic partners will make the delivery at the reception / Front office or relevant designate place. It would be buyer’s responsibility to collect the consignment from the delivery point. No calls on / before or after delivery will be made. You can check the status of the delivery using the tracking number provided on our website or on our logistic partner website. For complaints and escalations you can contact the support email ID at support@pettree.in.

 

 

 

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Privacy Statement:

 SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do we get your consent?

When you provide Pettree with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@ Pettree.in

 

SECTION 3 – DISCLOSURE:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – PARTNERS:

Our store may be hosted with partners and they may provide us with the online e-commerce platform that allows us to sell Pettree products and services to you.

Your data may be stored through our partner’s data storage, databases etc. They store your data on a secure server behind a firewall.

 

Payment:

Your payments at Pettree.in are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All payment gateways that we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Rupay, Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

SECTION 5 - THIRD-PARTY SERVICES:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Pettree Terms of Service.

We might use the contact details collected to get in touch with you to take feedback and suggestions time to time. If you wish to not get such calls, please do write to us at support@ Pettree.in or chat with us.

 

SECTION 6 – Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 – COOKIES:

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, allows us to store information about your session (referrer, landing page, etc).

 _ Pettree visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _ Pettree _uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional storefront digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 8 - AGE OF CONSENT:

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@ Pettree.in

 

 

 

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Return and Refund policy

 

How to Return an Item:

If you would like to return an item, follow the below steps:

Check the item is under return policy or not. Some of the products are not eligible for return at all. Food, Medication or any item which is consumable and if seal is broken, any item used underwater even for a minute etc will not be eligible for return.

Raise request a Return Merchandise Authorization (RMA) by email within 24 Hours of the date of your order receipt / delivered to you by courier.

 

Refund will be processed only after due verification. Products sent back to us without our knowledge will not be returned to your address for any reason. You will be prompted about this condition at the time of check out on your cart.  Please read carefully before placing the order to avoid inconvenience.

 

Also, returning some items may involve courier/shipping charges to be borne by you, unless specified otherwise when purchasing the product.

 

Refund of the item will be done deduction of postal / courier Charges Company has incurred in shipping the product to you.  

 

Limitation of liability

We have top logistic partners who ensure that the item reaches you in flawless condition, but it is quite possible that something may be wrong when you receive the product. On buyer request and liability risk, we will arrange insurance. We collect the actual insurance cost prevailing at the given time, from the buyer

 

I’m having trouble setting up my product. Does Pettree offer technical support?

 

We will give aquarium A to Z items and many brands, as per your need too. All products item box have printed information about setting support and technical information’s. For more buyers can search in youtube.com, for demonstration and setting display.

 

What if I want to change my order after it has already shipped?

If you change your mind about an order when it is already in transit, the best thing to do is accept delivery and then set up a return online (please read how to return an item above). You can send the item back to us using the shipping courier of your choice and the refund will be processed after we receive the item. Please note that return shipment charges will be borne by the customer and in further refund will be done for the amount after deducting the onward shipping charges.

 

If you ordered mistakenly, immediately intimate me before your parcel dispatch deadline. We will immediately accept and confirm your cancellation request and STOP dispatch your order parcel. Within 48 hours your amount refunded after deducting bank service charges.

 

What happens if I was shipped the wrong product or it arrived defective?

We take extra care before packing and dispatch to send the correct product as per buyer order confirmation.

Every order we checked before packing - product model number, size, order quantity, complete parts of the product.

We checked thoroughly manually / power connects for good working condition. Our packing section will choose the suitable packing style to pack and dispatch your item. Therefore, no issue of wrong and defective item gets originated from our side to you.  If anything other than this please feel free to contact us.

 

What happens if I ordered the wrong item, wrong size or am unhappy with my purchase? 

The total liability is on buyers, if immediately and before dispatch deadline, intimated for cancellation, we will cancel the said order and process the refund. However, refund amount will incure deduction of bank payment service charges. In the event of order already dispatched, buyer has to take delivery.

Some of the products are not eligible for return at all. You will be prompted for that at the time of check out on your cart.  Please read carefully before placing the order to avoid inconvenience. Please note that return shipment charges will be borne by the customer 

 

What do I do if there is something missing from my order?

The first thing you will want to do is verify you have received a box for each tracking number associated with your order. If all the boxes have been delivered and you are still missing an item, please check all of the packing material, especially for smaller products. If you come up empty-handed, contact us as soon as possible so we can investigate. We want to make sure you get what you paid for! If you received all of the products in your order but are missing a part (a piece of tubing, for instance), please contact us so we can get you the missing component. Sometimes we have spare parts in our warehouse; other times we may have the manufacturer send it to you directly from their factory. Every situation is a bit different, but the bottom line is we will make sure you have a complete, fully-functional product. If the missing part is something minor you can easily pick up from a local store, we may offer you a partial refund. Either way, we will find a solution that makes you happy. 

 

How do I check the status of my return? 

We will keep you updated via email/SMS. When you first set up your return, we will send an email/SMS with all the details and instructions you will need to know (the email will basically reiterate key information from this page). If you are returning an item for replacement, we will send an email with your tracking number once the replacement item ships. You will also be able to track your replacement order online. If you are returning an item for refund, we will send you an email to let you know once we have credited your original method of payment (your credit /debit card for example).

 

How long does it take to process a return?

Once a return has been delivered to Pettree.in and inspected, you will be mailed a replacement (generally within 5 business days) or receive a refund to your original method of payment, depending on the Return Type you selected when acquiring the RMA. It usually takes credit/debit card companies 3 to 5 business days after a refund is issued to process the transaction and make the funds available in your account.

 

How do I pack my item for return?

The item itself should be placed back inside the original packaging, along with all accessories, warranty cards, manuals, software, cables, etc., where applicable. If you still have the original shipping box and packing material (bubble wrap, air pillows and/or paper), we encourage you to use them again when you send in your return. If you no longer have the original shipping box and packing material, you will need to make other arrangements. If you are using our pre-paid return label, you can package the return at a Logistics company Office store when you drop it off for shipment. Please be sure to write your RMA # clearly and conspicuously on the outside of the shipping box. If you choose not to use a label provided by us, ship your package back to the registered address by a courier of your choice.....

 

Customer Testimonials:

Since inception, we had been in the process of giving utmost importance customer care and their convenience. It will be great if you can give us your valued inputs on support@pettree.in . Your testimonials will encourage us to serve your better in pettree.in.

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